How to create your MyCOMPASS PA mobile app account

Just Harvest has been working for several decades to improve the operations of the Pennsylvania Department of Human Services (DHS) on behalf of its clients and all Pennsylvanians. Since 2016, we have been providing input on DHS’ development of the MyCOMPASS PA mobile app for state residents to manage their application for and receipt of public benefits.

Pennsylvanians can continue to use the state’s website, COMPASS, to apply for benefits, such as Medical Assistance, CHIP, TANF/cash assistance, Low Income Home Energy Assistance Program (LIHEAP), SNAP/food stamps, home and community based services, long-term care, and free or reduced school meals.

The MyCOMPASS PA mobile app, available for both Android and iPhone, provides 24/7 cell phone access to users’ current COMPASS information and will also allow account holders to:

  • upload verification documents for applications,
  • check the status of submitted applications,
  • report changes that would affect your benefits directly from your phone, and
  • review the type and amount of benefits you are receiving, your next payment date, and when you’ll have to renew.
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So here is what you need to know to set up an account on this app:

You must first have an existing COMPASS account. Make note of your case record number.

myCOMPASS PA mobile app log in screen

Open up the MyCOMPASS PA mobile app. Log in using your COMPASS account login username and password.

Step 1 of myCOMPASS PA mobile app account set upStep 1 of myCOMPASS PA mobile app account set up1. Create your mobile account using your County of residence, your Case Record number, and your MCI, Medicaid, or EBT number. Or you can use your County, Case Record number, and Social Security number.

Step 2 of myCOMPASS PA mobile app account set up2. Enter the personal information for your head of household: first name, last name, date of birth, and email. If you choose to get online notices, notices from DHS will not go directly to your email, but you will receive alerts that DHS has mailed you a notice.

Step 3 of myCOMPASS PA mobile app account set up
3. Log in on your mobile device.

Step 4 of myCOMPASS PA mobile app account set up
4. Create a password for your mobile account that meets the listed requirements.

Step 5 of myCOMPASS PA mobile app account set up5. Select questions that the app will ask to help you remember your password if you try to log in at some later date and have forgotten it.

Step 6 of myCOMPASS PA mobile app account set up6. Read and accept the Confidentiality and Waiver Statement that covers the privacy of your state benefit information.

You’re good to go!

Feel free to contact Just Harvest with any questions about using this app or about applying for or receiving public benefits: (412) 431-8960 x602.

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